Job Responsibilities and Duties
Housing Request Support & Research
- Support incoming housing requests by documenting client requirements, including location, dates, length of stay, budget parameters, number of occupants, and special considerations (e.g., pets).
- Conduct initial housing research across approved channels, including hotels, extended-stay properties, corporate apartments, and private rental platforms.
- Collect availability details, general rate ranges, and property information to support senior team members in evaluating housing options.
- Maintain organized housing research notes and documentation for internal review.
Housing Coordination & Supplier Interaction
- Assist with basic communication and coordination with housing suppliers, hotels, landlords, and property managers under the direction of senior staff.
- Support reservation coordination tasks such as availability confirmations, documentation requests, and follow-up communication.
- Escalate questions, exceptions, or tenancy-related matters to senior team members as appropriate.
Systems, Tracking & Administrative Support
- Accurately enter and update housing requests, research activity, and reservation status within designated reservation and housing systems.
- Maintain organized records to support visibility, follow-through, and team collaboration.
- Assist with internal tracking, reporting, and administrative tasks to ensure timely progression of housing requests.
Learning & Professional Development
- Learn corporate housing workflows, sourcing standards, and service expectations through structured training and mentoring.
- Build familiarity with housing markets, supplier categories, tenancy concepts, and reservation platforms.
- Gradually assume greater responsibility as housing knowledge, judgment, and confidence develop.
Why This Role Matters at RRI
The Reservation Support Specialist plays an essential supporting role in Rental Relocation’s ability to deliver responsive, well-coordinated corporate housing solutions. By providing accurate research, reliable system tracking, and consistent operational support, this role enables senior team members to focus on client strategy, pricing, and final housing decisions—while developing the skills required for long-term growth within RRI.
Job Requirements
Qualifications & Experience
- One (1) to three (3) years of experience in hospitality, customer service, housing services, property management, or a related field preferred.
- Exposure to a B2B service environment or corporate clients is a plus but not required.
- Interest in corporate housing, relocation services, hospitality, or housing operations.
Skills & Competencies
- Strong organizational skills with attention to detail and follow-through.
- Clear written and verbal communication skills with a professional, service-oriented approach.
- Ability to multitask, meet deadlines, and adapt in a fast-paced environment.
- Proficiency with Microsoft Office and comfort navigating web-based systems; willingness to learn new platforms.
Education
- High School Diploma required; college degree preferred.
To apply, please use the form below.